Internet not working
Quick checks when your connection drops.
Technical
- Confirm your ONU/router has power and that the LOS/PON lights look normal for your device.
- Restart the ONU/router using a clean power cycle (see the restart guide), then wait two minutes for sync.
- Test with one wired device if possible. If Ethernet works but Wi-Fi does not, focus on wireless settings.
- If lights show a fault or nothing restores service, contact Cue Club support with your username and address.
Need a person?
Cue Club support can walk through lights, restarts, and billing references with you.